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AI generated operational support tickets
ID Project Module Title Conversation Requester Priority Status Date
#3 ejreynolds.com Enhancements enhancement|Dashboard Enhancements Chandler Dev
manokar@desss.com
Low Posted 10 Jun 2026
05:03 PM
#2 ejreynolds.com Maintenance Taylor is copied on this thread Chandler Dev
manokar@desss.com
Low Posted 05 Jun 2026
11:42 AM
#1 GEAoftexas.com Enhancements [RFI|Enhancements|Bug] Chandler Dev
manokar@desss.com
Low Posted 22 Apr 2026
03:55 PM
Chandler Dev · 10 Jun 2026, 05:03 PM
Taylor, Must: starts with 6271*.g2u starts with GAB_4169*.g2u Optional: Anything related to below will be helpful as well. We can see if any workflow changed. 1. Employee master 2. Labor records (the time tickets) 3. Sales orders 4. Job operations (for Est vs Act hours) 5. Customer master 6. Sales rep names 7. Department / Workgroup master 8. Sales order linking 9. Sales order lines (only if you want line-level OTD) 10. Ship history (only if you want true ship dates separate from close dates) You can send all. That way, any questions, I don't want to disturb you. Thanks
Chandler Dev · 05 Jun 2026, 11:42 AM
Taylor, Thanks for sending the files. Still, I cannot pull data from database. It seems some support files are missing. Do you have time to have a quick call to take backup. Thanks
Chandler Dev · 22 Apr 2026, 03:55 PM
We need to create ticket via Ticket POST API to post the below information. Work Flow: * Read email * Extract content * From subject or first line, first word is Project, Second word is Module| * Project : GEAoftexas.com * Module : RFI * Task title from subject * Task details: from the body of the text. * Post it via API When ticket is created, let project manager notify via text or email By default ticket status are open