Taylor, Must: starts with 6271*.g2u starts with GAB_4169*.g2u Optional: Anything related to below will be helpful as well. We can see if any workflow changed. 1. Employee master 2. Labor records (the time tickets) 3. Sales orders 4. Job operations (for Est vs Act hours) 5. Customer master 6. Sales rep names 7. Department / Workgroup master 8. Sales order linking 9. Sales order lines (only if you want line-level OTD) 10. Ship history (only if you want true ship dates separate from close dates) You can send all. That way, any questions, I don't want to disturb you. Thanks

Taylor, Thanks for sending the files. Still, I cannot pull data from database. It seems some support files are missing. Do you have time to have a quick call to take backup. Thanks

We need to create ticket via Ticket POST API to post the below information. Work Flow: * Read email * Extract content * From subject or first line, first word is Project, Second word is Module| * Project : GEAoftexas.com * Module : RFI * Task title from subject * Task details: from the body of the text. * Post it via API When ticket is created, let project manager notify via text or email By default ticket status are open